Return & Refund Policy
Your satisfaction is our priority
Our Commitment
At Jomis, we are committed to delivering the finest quality snacks. However, if you're not completely satisfied with your purchase, we're here to help. Please read our return and refund policy carefully.
Return Window
7-Day Return Policy
You have 7 calendar days from the date of delivery to return an item. To be eligible for a return, the product must be unused, in the same condition as received, and in its original packaging.
Eligible for Return
- Damaged or defective products upon delivery
- Wrong items delivered
- Products past their expiry date
- Packaging is tampered or broken upon arrival
- Missing items from your order
Not Eligible for Return
- Opened or consumed products (unless defective)
- Products without original packaging
- Products on clearance or special sale (unless defective)
- Change of mind after 7 days
How to Initiate a Return
Contact Us
Email us at sales@jomis.in or call +91 7994469238 within 7 days of delivery.
Provide Details
Share your order number, reason for return, and photos of the product if damaged.
Get Approval
Our team will review your request and approve the return within 24-48 hours.
Ship the Product
Pack the item securely in its original packaging and ship it to the address provided by our team.
Refund Process
Once we receive and inspect your returned item, we will send you an email notification. If approved, your refund will be processed as follows:
Original Payment Method: 5-7 business days
Store Credit: Instant (can be used for future purchases)
* Shipping charges are non-refundable unless the return is due to our error.
Exchange Policy
We currently do not offer direct exchanges. If you need a different product, please return the original item for a refund and place a new order for the desired product.
Important Note
For hygiene and safety reasons, we cannot accept returns on products that have been opened or consumed, unless they are defective or damaged.
Questions?
If you have any questions about our return policy, please don't hesitate to contact us at sales@jomis.in or call +91 7994469238.